Frequently Asked Questions

Get the answers you need to level up your gaming setup.

What is the standard shipping time for orders?

Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.

Does Pulsar offer a warranty on gaming peripherals?

Yes, all Pulsar gaming mice, keyboards, and accessories come with a 2-year limited warranty covering manufacturing defects and hardware failures under normal use.

How can I update the firmware on my gaming mouse?

You can download the latest Fusion software and firmware updates directly from our official support page. Ensure your device is connected via USB during the update process.

What is your return policy for electronics?

We offer a 30-day return policy for items in their original packaging. If you are not satisfied with your purchase, please contact our support team to initiate a return authorization.

Do you ship your products internationally?

Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes upon arrival.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.